If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

The Technical Business Analyst will guide the development and implementation of software for Global Refuge, including web-based applications to be used both internally and externally. The position is accountable for driving the software development lifecycle, from identifying the need or opportunity to implementation, evaluation, and ongoing support. This position must work closely with Global Refuge program managers, effectively manage vendors, and utilize technical skills to effectively evaluate software design approaches and provide realistic cost/benefit analyses.

This position can be remote with trips to Baltimore as needed.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in The United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, and vision available on the first day of employment,
• professional development, tuition reimbursement,
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
• company 403(b) contribution of 3%, an additional 7% match which vests immediately,
• Family Building benefits for reproductive procedures, adoption/foster care assistance, and
• an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

DUTIES

Partner with program managers to understand current business needs, anticipate future needs, and identify potential technical solutions that properly balance costs, risks, and benefits within a strategic framework.

Work with Global Refuge staff and vendor(s) to plan software development projects and gain stakeholder commitment to those plans.

Partner with Global Refuge staff to ensure business requirements are clearly and thoroughly documented; partner with vendor to ensure conceptual and technical requirements are technically sound, responsive to business needs, and documented.

Develop new network- and web-based applications, based on Global Refuge business requirements and agreed-upon work plans. Coordinate issue resolution. Ensure that documentation of application technical and user specifications are updated as needed.

Coordinate and provide oversight for comprehensive and orderly testing of software.

Maintain existing Global Refuge applications, which include managing the bug-fix process and the addition of enhancements or new modules, admin