Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

You:

A natural leader who inspires and coaches instructional designers to become creative story tellers, capable of teaching themselves technical products, analyzing learning audience, and building content to teach them.

Us:

Fun, fast-paced creative team of high performers dedicated to making our customers and Apptio successful.

What we want you to do:

Lead a team of Instructional Designers who build educational content based on supplied requirements. Directly impact the value provided to customers through educational content that builds Apptio skills and advocacy for both Customer Success employees and customers.

You will also design and develop educational content to meet audience needs including but not limited to:

• Instructor-led courses

• Self-paced courses

• Blogs

• Podcasts

• Videos

Required Technical and Professional Expertise

• Knowledge of the SaaS industry and software products

• Excellent communication and relationship-building skills

• Ability to effectively present information (oral and written) and respond to team questions in one-on-one and group settings

• Ability to prioritize and multitask in a fast-paced environment

• Experience managing multiple simultaneous projects

• Experience creating content to support self-paced and instructor-led education for a SaaS product

• Experience maintaining a comprehensive education catalog with frequent updates

• 5-6 years of industry experience in instructional design

• At least 2 years of previous management experience

• At least a 3-year college degree in associated field - Analyze persona learning needs based on given requirements.

Required Instructional Design Skills:

• Designs persona-based educational content to develop Apptio customers, partners, and Apptians.

• Defines and documents learning objectives aligned with learning needs

• Conducts research and collaborates directly with subject matter experts.

• Identifies best modality for delivery and leveraging content development tools available.

• Designs and develops engaging, meaningful, creative instructional material from start to finish

• Instructional materials included self-paced courses, instructor-led courses, curriculum, student guides, and other training materials as needed based on adult-learning best practices.

• Identifies best modality for delivery and leveraging content development tools available.

• Manages content development timeline to ensure timely delivery of designs.

• Facilitates learning experiences as needed.

• Has strong verbal and written communication skills which can be leveraged to influence and educate key internal stakeholders about decisions and strategies

• Tasks are generally well defined, focus on one persona at a time, and can be completed using standard processes and tools.

• Works under the guidance of more senior team members.

Preferred Technical and Professional Expertise

• Self starter able to come up to speed on complex, difficult concepts with minimal assistance.

• Team player with solid communication and presentation skills.

• Knowledge of enterprise IT organizational, business, and technical environments.

• Strong English written/ oral skills.

• General understanding of basic financial concepts such as general ledger, budget, forecast and cost.

• General understanding of IT infrastructure concepts such as server, storage, virtualization and software applications.

• Experience with Apptio tool and certification.

• Maintains persona-based education content to teach Apptio customers, partners, and Apptians about products.

• Evaluates impact of maintained content, including usage, satisfaction, and impact on persona.

• Collaborates and consults with delivery team to ensure that content is effectively marketed and socialized to appropriate persona.

• Owns projects with limited input from manager.

• Manages team of Instructional Designers to meet priorities on time and achieve content quality standards.

• Provides editorial and content reviews to all final deliverables to ensure audience relevancy, brand compliance, error-free copy, including online learning, job aids, leader's guides, participant materials, tools, and communications.

• Sets and manages Instructional Designers' resources to the content development and maintenance roadmap, collaborating with stakeholders on persona needs.

• Refines our mechanisms for operational efficiency including content intake/ improvements, faster time to market, and project management tools.

• Coordinates with Manager, Content Delivery to ensure content development and delivery is efficient and produces the best possible result for persona learning.

• Develops a trusting partnership with stakeholders to identify and scale out learning solutions that meet persona needs and accelerate the global impact of the education services team.

• Represents the Education Services team on cross-functional projects.

• Clears obstacles for team of Instructional Designers so that they can succeed in their work.

• Mentors team of Instructional Designers so that they excel in roles.

About Business UnitIBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.