Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

Why Technical Support at Stryker?

At Stryker we are dedicated to improving lives, with a passion for researching and developing new medical device products. Technical Support organization is part of Acute Care business unit and supports all products under the Vocera line of products. Vocera empowers integrated, intelligent communication for mission-critical workflows in healthcare, hospitality, energy, retail and other mobile work environments. Vocera is widely recognized for developing smarter ways to communicate that improve patient and customer satisfaction.

We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

JOB PURPOSE:

As a Lead Support Instructional Designer at Stryker, you will be proud of the work that you will be doing, using cutting-edge technologies to make healthcare better. Here, you will be working with our Technical Support Training Manager to develop instructional eLearn modules (CBTs) and training content for face to face or online classroom environments. You will collaborate with our Stryker Product Education team, and experts from our Technical Support and Engineering teams, working through the ADDIE framework. Our objective is to continue advancing our Technical Support's talent in customer service, process execution, product knowledge, and skills in industry leading technologies.

DUTIES AND RESPONSIBILITIES:

• You will develop instructional design strategies and implement technology initiatives utilizing Articulate Storyline 360 and Captivate.

• Collaborate cross-functionally with Engineering, Product Education and Technical Support experts to understand business goals, prioritize tasks, negotiate content, communicate timeframes, and to ensure content accuracy and quality.

• Provide creative and unique solutions that enhance education, engage learners and transfer knowledge more effectively.

• Update current eLearn modules (CBTs) to be Section 508 compliant and meet Web Content Accessible Guidelines (WCAG 2.0). Edit recorded training sessions to be used as modules and put into LMS (ComplianceWire and Cornerstone)

• You will provide instructional design consultation, technology application consultation, and instructional asset development for online and blended learning experiences

• Build new online courses, labs and technical support certifications using writing, graphic design, branding, image editing, document formatting, animation, video, audio and e-learning authoring tools

QUALIFICATION:

• University degree in instructional design, a certificate in instructional design, or equivalent experience

• Strong knowledge of Articulate Storyline Authoring Tool

• 4+ years' experience crafting, developing and implementing interactive e-learning programs/courseware, performance measurement in a software environment or corporate setting

• Excellent presentation and communication skills to communicate clearly, both verbally and in written formats

• Use your strong project management background and demonstrated time management skills to meet deadlines, problem solve and commit to results

• Utilize your negotiation skills to lead and negotiate trade-offs that are in the best interest of our workstream and technical support education

• Strong ability to transform raw content and data from multi-functional teammates into interactive eLearning content with full narrative and illustrations

• Knowledge of Learning Management Systems and standards such as SCORM, AICC, and xAPI

• Basic experience with Adobe Creative Cloud, Vyond, Camtasia, and Articulate Rise

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.