Job Family: Engineering

Req ID: 412681

Hello Visionary!

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

We provide our Hire-to-Retire services along the complete lifecycle of an employee from onboarding to pension services and leverage our powerful ecosystem of leading external and internal partners and our network of key delivery centers We believe in the value of industry best-practice standards achieved through evolving technology and digitalization. We focus on employee experience as a key driver of our actions. In doing so, we deliver flexibility, quality and efficiency for the businesses we partner with

You’ll make a difference by:

· Act as a Demand Manager for new customer requests (Integration of new services, new module requirements, features etc.)

· Screen the customer requests to identify and design the most suitable solution.

· Coordinate the integration of the new service/solution in the ServiceNow module and related frameworks.

· Assess User Experience aspects of any new or transformed service/feature to always achieve user satisfaction.

· Manage Development stories end-to-end (Define and create stories based on identified improvement areas or customer request, support DevOps for requirement clarification, test solution before release.

· Support defect analysis impacting the Platform.

· Ensure that DevOps activities are aligned with the expected outputs within the agreed timelines.

· Act in full coordination with the Product Owners for other modules/processes to build standard, comprehensive, and re-usable solutions.

Your success is grounded in:

· Bachelor’s degree in computer science, Information Technology, or related fields

· At least 3 to 4 years of proven working experience with Service Now

· General know How about global IT set up and architecture in Siemens.

· Experience in designing and analyzing processes.

· Knowledge on ITIL Service Management processes

· Used to act in an international environment with virtual teams.

· Strong analytical capabilities needed to be able to overlook the complex integration aspects and dependencies.

· Communication skills (Service Manager, Service Provider, BA, Developers)

· Strong customer orientation

· Experience with working in agile teams and with agile technologies

· Organizational skills.

Join us and be yourself!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

This role is based in Bangalore. You’ll also get to visit other locations in India and beyond, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come.

We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.