Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and solve for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and advanced issues.

Career Level - IC3

Education & Experience:

BE, BTech, MCA or equivalent preferred. Other qualifications with adequate experience may be considered.

Implementation experience is must and should have for the candidate.

3 to 5+ years relevant working experience

Functional/Technical Knowledge & Skills:

Must have good understanding of the following Oracle Fusion Supply Chain capabilities:

We are looking for a techno-functional person who has real-time hands-on functional/product and/or technical experience; and/or worked with L3 level support; and/or having equivalent knowledge.

We expect a candidate to have:

1. Strong Supply Chain Management business processes knowledge and concepts.

2. Implementation and Support experience on

Fusion SCM Modules like Purchasing, Self Service Procurement, Supplier Portal, Order Management, Inventory Management, Supply Planning, Products Life Cycle Management

Candidate must have hands-on experience minimum in any of the following modules – Fusion SCM Modules like Purchasing, Self Service Procurement, Supplier Portal, Order Management, Inventory Management, Supply Planning, Products Life Cycle Management.

Technical Abilities: PL/SQL, BI Publisher Report

1. Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Fusions SaaS SCM.

2. Technically Strong with Authority Skills in SQL, PLSQL, OAF, Reports

3. Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle SCM.

4. Strong problem solving skills.

5. Strong Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.

6. Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.

7. Good team player so you demonstrate each other’s strengths. You will be engaged in collaboration with peers within/across the teams often.

8. Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers every day.

9. High flexibility so you remain agile in a fast changing business and organizational environment.

10. Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.

Personal Attributes:

1. Self driven and result oriented

2. Strong problem solving/analytical skills

3. Strong customer support and relation skills

4. Effective communication (verbal and written)

5. Focus on relationships (internal and external)

6. Strong willingness to learn new things and share them with others

7. Influencing/negotiating

8. Teammate

9. Customer focused

10. Confident and decisive

11. Values Expertise (maintaining professional expertise in own subject area)

12. Enthusiasm

13. Flexibility

14. Organizational skills

15. Values and enjoys coaching/knowledge transfer ability

16. Values and enjoys teaching technical courses

Note:

Shift working is mandatory. Candidate should be open to work in evening and night shifts on rotation basis.

The position is based out of Bangalore, the candidate should be willing to relocate to Bangalore.

Position is for a implementation specialist related to Oracle SaaS fusion applications, Techno-functional Support Professional, preferably with an implementation background in Oracle Fusion SCM – Supply Chain Modules.

Responsibilities include but are not limited to providing excellence in implementation, customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to implement solutions, modules pertaining to fusion SaaS applications, as per customer need.

3 to 5+ years relevant working experience

We expect candidate to have:

Implementation and Support experience on Fusion SCM Modules like Purchasing, Self Service Procurement, Supplier Portal, Order Management, Inventory Management, Supply Planning, Products Life Cycle Management .

Strong SCM business processes knowledge and concepts.

Candidate must have hands on experience in at least of the following 5 modules – Fusion SCM Modules like Purchasing, Self Service Procurement, Supplier Portal, Order Management, Inventory Management, Supply Planning, Products Life Cycle Management.

Technical Abilities:

PL/SQL, BI Publisher etc.

Diversity and Inclusion:

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to thrive in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to optimally participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer