Job Number 24086166

Job Category Human Resources

Location Renaissance Brussels Hotel, Rue du Parnasse 19, Brussels, Brussel, Belgium

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

People, Culture & Quality Manager is executing strategies that serve to attract, retain, and develop diverse premiere talent Carry out the daily activities of the Human Resource Department, including recruitment, total compensation, associate relations, and training and development. Executes against objectives outlined in the Human Resources Business Plan and delivers services that meet or exceed the needs of associates and enable business success. Ensures compliance with federal, state and local regulations and Standard Operating Procedures.

CORE WORK ACTIVITIES

Managing the Staffing and Recruiting Process

• Ensures open positions are advertised in appropriate venues to attract a diverse candidate pool.

• Ensures the open position listing is in a visible location for both internal and external candidates.

• Works with Employment Administrator to establish and maintain contact with external recruitment sources (e.g., state job service, local colleges, recruiting agencies, and community based organizations).

• Networks with local organization and peers to source candidates for current or future openings (e.g., Hotel Association).

• Facilitates interdepartmental transfers and promotions and transfers or promotions to other properties within this property brand.

• Oversees the selection and offer processes for hourly associates to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection are documented, applicants receive status notifications).

• Partners with department managers and recruiting professionals to recruit management positions, make hiring decisions and negotiate job offers in accordance with SOPs.

Managing Legal and Compliance Practices

• Ensures compliance with key policies (e.g., Sexual Harassment, Non-Harassment, Non-Discrimination, No Solicitation).

• Ensures interviews are conducted according to recommended guidelines, consistent screening criteria is used, and only job-related questions are asked.

• Ensures wages are paid in accordance with Standard Operating Procedures and federal and state laws (e.g., associate pay for meeting attendance, wages limited to maximum rate of pay, entry level rates paid to new hires, overtime provisions in place, separation pay).

• Ensures drug screening and background checks are completed in accordance with brand's Standard Operating Procedures.

Managing Benefits Education and Administration

• Manages Workers Compensation claims to ensure appropriate associate care and costs management.

• Educates associates on benefits package.

• Educates HR team on the various types of benefits available and eligibility requirements.

• Provides an overview of associate benefits to the management team enabling them to educate their associates and answer routine questions.

• Ensures that department has the available resources on hand to administer associate benefits (e.g., Access to intranet and the NALO website, Manager Guide to Benefits, Benefits at-a-Glance, HMO booklets, Plan SPDs, Unemployment Cost Control, Direct Charge program manuals).

Managing and Conducting Staff Development Activities

• Ensures hourly performance appraisal processes are in place.

• Assists in identifying key drivers of associate satisfaction and supports managers in addressing issues with written plans and actions.

• Coaches managers on progressive discipline process.

• Ensures development plans are in place (e.g., goals documented, progress towards goal achievement is measured).

Managing Associate Relations and Human Resources Communication

• Utilizes an “open door” policy to address associate problems or concerns in a timely manner.

• Ensures effective associate communication channels are established and active in departments (e.g. daily stand–up meetings, monthly departmental meetings).

• Communicates property rules and regulations, the progressive discipline policy, Peer Review, Associate Resource Line, Business Integrity Line, and the Guarantee of Fair Treatment during orientation and via an associate handbook.

• Analyzes accident trends and reports these trends to the management team.

• Monitors work environment for signs of union organization.

Quality

• Conduct training for Customer Care associates.

• Serve as subject matter expert and participate in the development of associate training and review material for systems, service skills, and department procedures.

• Participate in developing Quality Assurance Analyst project assignments, including training and other initiative leadership opportunities.

• Provide positive and constructive feedback to Customer Care team members.

• Document and report training and Quality Assurance needs to manager, including information regarding: success of classes; success of training techniques; and suggestions for training improvement

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the human resources, management operations, or related professional area.

OR

• 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area.

Please note that the above mentioned tasks are a brief overview of all duties and can be adjusted by daily check lists and other methods of communication at all times.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.