Posting Number: S05536P

Department: Information Technology-Tech Experience & Innovation

Salary Range: $75,291 Annually

Pay Basis: Monthly

Position Status: Regular full-time

Location: Richardson

Job Description:

Reporting to the OIT Service Desk Manager, this position is responsible for providing leadership and supervision to the Service Desk staff and 40+ student workers. This includes oversight, coordination, and prioritization of activities of the OIT Service desk staff. Additional duties include providing excellent customer service to the UTD University community for all IT related support, including proper communication of issues within the OIT department, academic technical support staff, and coordinating support efforts between various IT operations teams. The Technical Team Lead is responsible for the technical direction and mentorship of full-time staff and student employees. The Technical Team Lead will be responsible for establishing technical best practices, assisting in ensuring policies and procedures are met, and helping create a knowledge base culture. The Technical Team Lead will work in conjunction with the Manager to identify technical weaknesses within the team and provide the appropriate mentorship and/or training to address those weaknesses. The Technical Team Lead will also be responsible for ensuring tickets are properly handled and are zeroed out at the end of the day, as well as tracking and sharing regular metrics. The Technical Team Lead is a hands-on technical and managerial position, providing both guidance as well as working on the most challenging technical tasks.

Minimum Qualifications:

-Bachelor’s degree with four (4) years related experience OR Associate degree with six (6) related experience OR High school or equivalent with eight (8) years related experience.

Important Message:

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. EOE , including disability/veterans. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator (ADACoordinator@utdallas.edu) . For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator (TitleIXCoordinator@utdallas.edu) .