Job Title: Technical Analyst (EDI Analyst)

Pay rate: $25 - $26 per hour

Duration: 05/16/2024 to 12/31/2024

W2 contract only (No C2C)

Location- Deerfield, IL, 60015

This Senior Analyst leads initiatives and develops plans to provide operational support for client’s e-Solutions by driving awareness, implementation, and technical support for trading partners, customers, and suppliers to expedite client’s business transactions and increase operational efficiencies.

What you will be doing:

• Partner with the e-Solutions Manager to identify key process improvements and technical skill development

• opportunities

• Assist in the development of team success metrics and implement quality standards

• Initial escalation points for customer (internal & external) issues and team member assistance

• Assist with additional support and implementation work to ensure timely resolution of requests

• Lead development and documentation of standard troubleshooting processes and procedures, creation and dissemination of materials for customer and stakeholder awareness and training

• Ensure all problems and incidents are tracked appropriately and addressed in a timely fashion in accordance with department service targets

• Drive collaboration with Business Systems Analysts and IT to track and resolve issues in a timely manner

• Ensure data standards are HIPAA compliant and adhere to client privacy and security policies

• Identify additional solutions or practices to improve the operations and activities of client e-Solutions and the customer journey.

• Participate in projects relating to client’s e-Solutions and liaise with key stakeholders

• Collaborate with IT business partners and suppliers on key business initiatives

What you will bring:

• Bachelor’s degree or equivalent

• At least 1-year prior work experience in a support role with 1or more years of previous customer service experience

• Demonstrated ability to identify and implement process improvements

• Excellent telephone skills with ability to organize and virtual and in-person meetings and trainings

• Previous experience with EDI and/or e-commerce solutions; including knowledge of ANSI X12, XML, HTML, and other languages

• Proficiency with MS office suite (Outlook, Teams, Word, Excel PowerPoint), Tableau, process flow software, and CRM software.

• Root cause analysis

• Proven track record of delivering results in a fast-paced, rapidly evolving environment, including the ability to facilitate changes in customer behavior.

• Demonstrated ability to identify and implement process improvements.

* If this position may be interested to you, please email me back at somp767@kellyservices.com (with your most up to date resume in word format) and advise the best time and number at which you can be reached

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly ® Technology?

Looking to put your tech expertise to work on today’s most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you’ll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world’s most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, make an impact, and grow your tech career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.