Employment Type:

Full time

Shift:

Description:

POSITION PURPOSE:

The Director of Laboratory is responsible for the 24-hour operation of the Laboratory Departments in MercyOne Dubuque, Dyersville and Clinton. Additionally this position provides outreach oversight to area clinics and hospitals who utilize the Dubuque and Clinton laboratories. Ensures high quality, cost effective services and efficient operation of the Laboratory through supervision of testing personnel, equipment, test menus, procedures, test result reporting, Quality Control, and Performance Improvement. Selects, develops, and maintains a team of competent staff. Holds self and team accountable for achieving the highest level of quality of care, customer service, and colleague satisfaction, and recognizes the contribution for desired results. Driven to meet and exceed customer expectations.

Ensures compliance with regulatory agencies while conducting the business of the laboratory. Organizes, directs, and supervises functions, activities, and personnel in such a way as to ensure timely, accurate reporting of laboratory test results. Organizes the laboratory in such a way to ensure quality results rapidly in a cost-effective manner.

The Director of Laboratory in Dubuque directly reports to the MercyOne Regional Director of Laboratory Services. This position works closely with local leadership, and in conjunction with laboratory medical director, plans, organizes and manages laboratory services. Role models behavior that cultivates compassion and service quality. Serves as a leadership resource for those working in the laboratory department, Medical Staff and other hospital staff, and provides a framework for enabling maximum human development. Assumes a proactive role in improving quality.

Patients served range in age from premature newborns to geriatrics. Customers include departmental colleagues, peers, physicians and their office staff, vendors, patients, families, visitors, etc.

Details:

Your best life. Our one purpose.

At MercyOne, we own our actions to achieve our larger goals. We invest in great people and ask that you make each experience your responsibility.

What we offer:

We care about your well-being, both physical and mental, which is why our benefit package includes:

• Wellness programs

• Education reimbursement

• Personalized health insurance plans including dental and vision

• Paid time off

• Long- and short-term leave

• Retirement planning

• Life insurance coverage

What you will do:

• Adheres to the principles of caring and expected behaviors outlined in MercyOne Dubuque Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne Dubuque Medical Center's Mission and Values.

• Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

• Actively demonstrates the organization’s mission and core values and conducts oneself at all times in a manner consistent with these values.

• Develops, secures approval of, implements, monitors adherence to, and administers departmental policies and procedures, and ensures they are in compliance with all federal and state (and other accrediting bodies) laws and regulations.

• Actively leads and participates with the CAP accreditation process.

• Ensures compliance with federal, state, CAP and Joint Commission accreditation standards, CMS Conditions of Participation (COPs) and Critical Access rules and regulations.

• Recommends and implements agreed-upon long- and short-term departmental goals and objectives in order to enhance department services. These goals are aligned with MercyOne state-wide, regional and market goals and objectives.

• Prepares, secures approval of, and administers departmental capital expense and operating budgets. Monitors adherence to budgets and initiates corrective action as necessary.

• Evaluates testing menu, platform, supplies, and equipment, and prepares written reports for senior leadership detailing findings. Makes recommendations for acquisition of new or additional laboratory equipment and supplies.

• Actively participates I regional laboratory strategic planning and implementation of approved initiatives to optimize operations and/or achieve financial targets.

• Interviews, hires, evaluates the performance of, and when necessary, disciplines ad discharges colleagues.

• Effectively interacts with laboratory colleagues, pathologists, physicians, nurses and other healthcare professionals to ensure quality and testing meets expectations.

• Develops and implements programs to improve laboratory service.

• Monitor, evaluate and maintain the Quality Control Program for the laboratory, and Continuous Quality Improvement activities.

• Monitor equipment and function verification.

• Provides for in-service training and continuing colleague development. Provides learning situations and opportunities for skill development of colleagues.

• Monitor specimen processing.

• Evaluate proficiency testing results.

• Creates and maintains an environment conducive to high colleague engagement, group cohesiveness, and individual growth. Identifies colleague problems and refers them to appropriate source for assistance. Anticipates, recognizes, and solves problems through the application of sound management principles.

• Performs other duties consistent with purpose of job as directed.

• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

What we are looking for:

• Registered Medical Laboratory Scientist (MLS) or Medical Technologist (MT) (American Society of Clinical Pathologists or equivalent) is required. Bachelor’s degree in a chemical, physical, biological or clinical laboratory/medical technology science is required with at least one year experience with high complexity testing.

• Master's degree in Laboratory Administration, Health Care Administration or related field is preferred.

• Must have demonstrated competency in a laboratory setting, preferably hospital-based.

• Demonstrated progressive, successful leadership experience, preferably at a manager or director level for a minimum of 3 years preferred.

• High level of proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, GroupWise) and Internet.

• Must have demonstrated competencies related to laboratory services in The Joint Commission, College of American Pathologist standards, and Clinical Laboratory Improvement Act (CLIA ’88).

• Child and Dependent Adult Abuse Mandatory Reporter Training is required within 6 months of hire and every 3 years thereafter.

• Maintain a professional, collaborative work environment so as to foster a positive public image for MercyOne Dubuque Medical Center.

• Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information (i.e. HIPAA, Stark, etc.)

• Keep current in area of expertise and assures that standards and practices reflect best practice within area of expertise.

• Must have proven time management skills with the ability to prioritize and organize work/projects in a fast-paced working environment so that all tasks are completed on time and accurately.

• Must have excellent written and verbal communication skills with the ability to relate to people across all levels & diverse backgrounds; ability to handle interactions with discretion, tact & courtesy.

• Serve as a role model to encourage a commitment to customer service.

• Must be a strong relationship developer, consultant and demonstrate the ability to deal successfully with inherent ambiguities and complexities of a multi-site organization.

• Must be flexible and demonstrate a great tolerance for change with ability to manage self and others through change.

• Must display strong negotiating, consensus building and facilitation skills and be comfortable in a team-oriented hands-on environment.

• Ability to analyze data using statistical methods.

• Must be able to gather information and complete analysis then document findings and recommendations.

• Demonstrated business acumen.

• Must have an aptitude for learning quickly, acting maturely and ethically.

• Must have ability to think creatively and analytically.

• Ability to demonstrate initiative.

• High degree of professionalism.

• Ability to handle confidential information in a sensitive manner.

• Demonstrated leadership skills and ability to implement processes and procedures.

MercyOne Eastern Iowa provides exceptional, personalized care to Dubuque, Dyersville, Elkader, Clinton and surrounding areas providing more than 300 licensed beds. MercyOne Eastern Iowa operates four medical centers in Dubuque, Elkader, Dyersville and Clinton. Our facility in Clinton has branches in Fulton (https://www.mercyone.org/location/mercyone-fulton-family-medicine) specializing in family medicine and Savanna Home Health & Hospice Care based in Illinois.

• MercyOne Dubuque Medical Center (https://www.mercyone.org/dubuque/find-a-location/)

• MercyOne Dyersville Medical Center

• MercyOne Elkader Medical Center (https://www.mercyone.org/location/mercyone-elkader-medical-center)

• MercyOne Clinton Medical Center

With a history dating back more than 130 years, MercyOne Eastern Iowa has grown through expansions, acquisitions and consolidations to help provide exceptional, personalized care to our communities. Our four medical centers employ over 2,000 colleagues and medical staff improving access and creating an even higher level of care coordination to benefit patients and communities throughout the region.

Our Mission:

We, Trinity Health, serve together in the spirit of the gospel, as a compassionate and transforming healing presence within our communities.

Our Core Values:

• Reverence

• Commitment to Those Who are Poor

• Safety

• Justice

• Stewardship

• Integrity

Our Vision:

• We will be the most trusted health partner for life.

Our Actions:

As a Trinity Health colleague, I will:

• Listen to understand.

• Learn continuously.

• Keep it simple.

• Create solutions.

• Deliver outstanding service.

• Own and speak up for safety

• Expect, embrace and initiate change.

• Demonstrate exceptional teamwork.

• Trust and assume good intentions.

• Hold myself and others accountable for results.

• Communicate directly with respect and honesty.

• Serve every person with empathy, dignity and compassion.

• Champion diversity, equity and inclusion.

Our Promise:

• We Listen.

• We Partner.

• We Make it Easy.

MercyOne Dubuque Medical Center and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law.

Our Commitment to Diversity and Inclusion

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran