Description

Introduction

Do you have the career opportunities as a(an) Medical Office Specialist you want with your current employer? We have an exciting opportunity for you to join North Florida Outpatient Imaging Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

North Florida Outpatient Imaging Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Medical Office Specialist where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

POSITION SUMMARY:

Responsible for establishing the initial and on-going impression of the departmental functions to the patients, their families and/or caregivers, and all other customers. Responsible for the accurate and timely scheduling of patient appointments, the complete and accurate maintenance of medical records, and providing support to the clinical and administrative staff, telephone duties, patient registration, insurance verification, handling medical records, filing, cashiering, and computer work.

JOB SPECIFIC DUTIES:

1. Consistently maintains patient files, making new files as needed.

2. Consistently prepares various reports involving monthly reports, weekly reports, and general journal entry.

3. Checks appointment book, computer or chart for future appointments and reschedules or cancels as necessary.

4. Accurately processes daily patient charts.

5. Consistently maintains record keeping, and office organization for the center.

6. Informs new patients of arrival time, need to bring insurance cards, all medications, and photo identification.

7. Consistently ensures that the office equipment operate properly, follow through with equipment repair work order.

8. Consistently performs regular clerical duties such as filing, copying, typing, answer phone calls, getting and distributing mail, send fax information, reports, etc.

9. Consistently answers the telephone and directs inquires in a clear, concise, and pleasant manner using a moderate tone of voice.

10. Consistently screens all calls as appropriate for the center director and management staffas well as radiologists. Handles trouble shooting calls as appropriate.

11. Consistently greets people entering the office with a smile and making direct eye contact.

12. Consistently performs duties as assigned.

13. Reports to the director at the beginning and end of the shift.

CHECK-IN RESPONSIBILITIES

1. Entering patients in the computer, looking up patient medical record numbers and any previous exams.

2. Assist in checking out patients after exam.

3. Copies schedule for next day and pulls all charts on schedule.

4. Reviews all demographics with patient to ensure accuracy and completion.

5. Is familiar with and can explain each business office document to the patient and/or caregiver.

6. Interacts appropriately with patient and/or caregiver during patient registration.

7. Communicates effectively and courteously with patient at all times.

8. Copies all insurance cards and verifies current coverage.

9. Informs staff of private patient issues.

10. Assist technologist when needed in changing and getting patients ready for exam.

11. Preparing all paperwork for the patient charts including printing and putting together all forms.

12. Confirming all patients for the next day schedule.

13. Writing up paperwork and getting ready for the next day.

14. Processing doctor orders with patient charts.

15. Scheduling of patients when needed.

16. Performs other related functions as assigned.

17. Collects any patient responsibility for that day’s exam.

OTHER SPECIFIC DUTIES

1. Open and closing of Invision Imaging.

2. Greeting patients and visitors using eye contact.

3. Directs billing inquiries appropriately.

4. Completes Scheduled Patients charts daily.

5. Maintains supply of blank forms and new patient packets.

6. Answers phone is courteous, timely manner

MEDICAL OFFICE SPECIALIST SPECIFIC DUTIES

1. Accurately gathers confidential patient demographic and financial data and creates a patient account in a timely and efficient manner.

2. Admits patients in a timely manner, obtains all signatures, copies of insurance cards and obtains the necessary approval numbers from insurance companies to ensure payment of patient accounts.

3. Verifies insurance information by obtaining copies of insurance cards. Collecting copays from patients.

4. Assist patients in understanding their insurance policies, benefits and requirements of the plan. Enlists the assistance of a financial counselor or business office representative when necessary for verification, explanation and/or collection of funds.

5. Call scheduled patients if necessary and obtain all pertinent information for preregistration, verifying insurance and obtaining all necessary authorizations when necessary and possible. Leave clear instructions for next day on any and all missing information to be obtained by them.

6. Greet patients as well as answering the telephone in a polite, courteous and timely manner. Obtains patient signatures and insurance care copies, etc., at front desk, and completes all other tasks that facilitate the completion of registrar responsibilities.

7. Supplies requested patient information to Doctors’ offices, hospitals and insurance companies.

HCA Florida North Florida Hospital is a 523-bed, full-service medical and surgical acute care center. For over 49 years, we have served North Central Florida. We offer comprehensive cardiovascular care, oncology, orthopedics, and neurosciences. We offer minimally-invasive laparoscopic and robotic surgery, weight loss surgery and treatment. Other services that we provide include women’s health and wound therapy. We are fully accredited by the Joint Commission and certified as a Comprehensive Stroke Center. Our hospital has an Accredited Chest Pain Center by ACC (American College of Cardiology) and is designated as a Blue Distinction Center for Spine Surgery and Bariatric Surgery. We are committed to patient safety and quality of care. We have received the highest scores available in recognition of this commitment.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Medical Office Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.