Finastra Senior Support Engineer in Gdynia, Poland
WHY DO WE LOVE COMING TO WORK EVERY DAY?
With over 10,000 superstars across 48 different countries globally, it is hard not to be inspired every single day. At Finastra we celebrate in global knowledge sharing, diversity and an opportunity to make a difference for each other and for our customers .
We are on a journey. After bringing two global Fintech leaders together in June 2017, Finastra has truly recognized the opportunity and power we have, by combining our expertise, successes and passion together. Whether it is in a collaboration hub or innovating with colleagues across our global landscape, we are one team creating a network of talent and creativity in a stimulating environment, to do what we can to make a difference for our customers .
Our people are leaders in their role and are always looking for new ways to help our customers grow, compete and optimize their business. From a graduate Software Engineer to an experienced Sales Executive – we are looking for personal leadership and people with the appetite to understand the markets and customers we serve. We drive innovation that challenges the status quo and feel proud of the positive differences that we make every day. We recognize talent and provide a work environment where leaders can drive results , develop and grow their careers.
Success is what you do, success is what we achieve, together.
The future of Finance is open – combine your talents with Finastra opportunities to create an exciting career with us.
For more information, visit Finastra.com
What will you contribute?
Senior Support Engineer will be responsible for investigating support cases reported by the client and Professional Services. The main tasks associated with this role include in-depth analysis of client issues and their eventual qualification into Bug, Configuration issue, Normal Behaviour or Enhancement Request.
Responsibilities & Deliverables:
Your deliverables as Technical Support Engineer will include, but are not limited to, the following:
Direct contact with client by e-mail or phone
Responding to and resolving customer problems within performance standards
Diagnosing problems and reporting bugs
Proposing solutions and providing workaround when appropriate
Installing, maintaining and upgrading required software
Testing and validating new software versions and patches
Liaising with developers on software bugs, specifications & user requirements
A bachelor or master degree in IT with 2 years of experience or mathematics with at least 2 years of experience in technical support
Very good knowledge of SQL and experience with different type of databases
Great experience in working on Unix/Linux
Very good knowledge of different architectures, computer networks
Reading source code in C++/JAVA
Interests focused on mathematics and financial instruments
Ability to learn by oneself gathering information from various sources
Ability to work independently as well as being a team player
Prior working experience in support role or in banking environment, will be considered as an asset
Very good English skills
Russian language as an asset
Great team player
Proactive self-starter, able to work unsupervised within agreed time frames
Passionate about problem solving
Eager to learn new things and technologies
Excellent written and verbal communication skills.
Strong social skills, able to work effectively with diverse candidates.
The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you need assistance or an accommodation due to disability please contact us at 800-274-7280.
The Future is Collaborative . The Future is Open. The Future is Now.
Finastra unlocks the potential of people and businesses in finance, creating a platform for open innovation. Formed in 2017 by the combination of Misys and D+H, we provide the broadest portfolio of financial services software in the world today—spanning retail banking, transaction banking, lending, and treasury and capital markets. Our solutions enable customers to deploy mission critical technology on premises or in the cloud. Our scale and geographical reach means that we can serve customers effectively, regardless of their size or geographic location—from global financial institutions, to community banks and credit unions. Through our open, secure and reliable solutions, customers are empowered to accelerate growth, optimize cost, mitigate risk and continually evolve to meet the changing needs of their customers. 48 of the world’s top 50 banks use Finastra technology.
Finastra is an Equal Opportunity Employer in the United States. Qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, handicap or disability (physical or mental), Vietnam-era or disabled veteran status, and other factors protected by state and local laws. For more information please read Finastra's EEO Policy Statement at http://www.dh.com/sites/default/files/eeo-policy-statement.pdf .