NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The Team Leader, IT Technical Support will primarily be responsible for tactically managing the day-to-day operations management and escalations and coordinate the provision of technical services to the internal clients, ensuring service standards are met or exceeded.

Working at NTT

Key Roles and Responsibilities:

• Provide support and troubleshooting for the client’s current ICT environment.

• Respond to end user queries and requests.

• Manage vendor support including systems; network; communications; connectivity; security.

• Plan, organize, control and evaluate IT and electronic data operations.

• Ensure implementation of the organisations policies and standards are adhered to with respect to infrastructure, systems and data.

• Coordinate and oversee vendors with respect to security of data, network access and backup systems.

• Coordinate future installations and implementations.

• Identify problematic areas and advise on suitable solutions.

• Preserve assets, information security and control structures.

Requirements and skills

• Proven working experience in IT support services or relevant experience

• Excellent knowledge of technical management, and of computer hardware/software systems

• Sufficient understanding of the following technologies to allow for first line trouble shooting:

• SharePoint

• MCOP

• Zscaler

• Yealink IP Phones

• Ubiquiti

• HikeVision

• Hands-on experience with computer networks, network administration and network installation

• Solution orientated, and insightful with the ability to take initiative

• Good time management and administrative skills

• Honesty, integrity and a customer centric disposition, viewing both the organization and users as clients

• support, desktop support, or in a similar role

Skills Summary

Budgeting, Change Management, Information Technology (IT) Infrastructure, Information Technology (IT) Services, Operating Systems (OS), Performance Management (PM), Resource Management, Vendor Management

What will make you a good fit for the role?

Workplace type :

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

• Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

• Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

• Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

• Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

• Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.