NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The primary responsibility of the Voice installation Engineer (L2) is to provide technical support to NTT (Ltd) clients. This includes remotely supporting clients within service level agreements (SLAs), to install and configure software and hardware, resolve incidents, perform root cause analysis, and adhere to any related processes such as change management. The Voice Installation Engineer (L2) is involved in more complex environments for installation, configuration, and fault management.

Responsible for setup and installation of technical systems, applications, or process designs for client’s purchased or outsourced technology and business process solutions. Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.

Working at NTT

Knowledge, Skills and Attributes:

· Have a solid, in-depth understanding of Networking (including Routing and Switching) principles on Cisco environments

· Have a good understanding of VoIP Protocols on Broadsoft, SBC and Porta platforms.

· Good understanding and appreciation of technical design and business principles

· Demonstrates project management and administration ability

· Have a solid, in-depth understanding of Networking (including Routing and Switching) principles on Cisco environments

· Good project skills which are demonstrated in the execution of installations and other assignments

· Demonstrate customer engagement skills

· Demonstrate relevant domain specialist knowledge

· Good verbal communication skills

· Client focused and displayed a proactive approach to solving problems

· Ability to work under pressure

· Ability to coach, mentor and provide guidance to team members

· Good understanding of project management principles

Academic Qualifications and Certifications:

·Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent

·Project management certification

Required Experience:

·Experience with Networking (including Routing and Switching) principles on Cisco environments

·Experience in VoIP Protocols on BroadSoft, SBC and Porta platforms.

·Solid work experience in a technical implementation engineering or similar role

·Experience engaging with clients and conducting presentations

·Good project administration and documentation experience

·Report writing experience

· Basic project management

Skills Summary

Computer Coding, Customer Centric Solutions, Installation Support, Process Design, Process Improvements, Standard Operating Procedure (SOP), Systems Integration, Troubleshooting

What will make you a good fit for the role?

Workplace type :

Hybrid Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

• Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

• Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

• Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

• Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

• Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.