Job Purpose and Impact

The Customer Support Operation Executive, will provide basic knowledge of pricing and contracting activities to assist in the coordination of process implementations and governance across contracts, pricing and contracted volume and futures. In this role, you will assist with master data stewardship, contract settlement and communications with sales account managers, strategic pricing and customers.

Key Accountabilities

• Apply basic knowledge and assist to calculate and handle contract pricing requests based on customer supply agreements and spot market prices and validate quotes and opportunities for database entry.

• Assist to validate contract performance to ensure customers, sales and trading are in compliance with trading requirements.

• Assist with the new customer set up processes and validate customer master data to be entered to ensure accurate and timely invoicing to customers.

• Assist with contract alignment to customer sales orders and partner with the team to ensure contract clarity to help resolve unclear points in the contracts.

• Assist in the settlement of contracts for customer account statements to support both internal and external customers.

• Handle the less complex customer sample process, validate operator agreements for compliance and entry into the appropriate database.

• Develop knowledge of the contract management processes to assist in the identification of improvement opportunities and assist with solution development utilizing the root cause analysis process.

• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.

• Other duties as assigned

Qualifications

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience

• Experience ensuring data in internal systems is accurate and up to date

• Other minimum qualifications may apply

Preferred Qualifications

• Ability to effectively represent the business from a commercial perspective to customers