Finastra GSC CDS Support Administrator in Lake Mary, Florida

WHY DO WE LOVE COMING TO WORK EVERY DAY?

With over 10,000 superstars across 48 different countries globally, it is hard not to be inspired every single day. At Finastra we celebrate in global knowledge sharing, diversity and an opportunity to make a difference for each other and for our customers .

We are on a journey. After bringing two global Fintech leaders together in June 2017, Finastra has truly recognized the opportunity and power we have, by combining our expertise, successes and passion together. Whether it is in a collaboration hub or innovating with colleagues across our global landscape, we are one team creating a network of talent and creativity in a stimulating environment, to do what we can to make a difference for our customers .

Our people are leaders in their role and are always looking for new ways to help our customers grow, compete and optimize their business. From a graduate Software Engineer to an experienced Sales Executive – we are looking for personal leadership and people with the appetite to understand the markets and customers we serve. We drive innovation that challenges the status quo and feel proud of the positive differences that we make every day. We recognize talent and provide a work environment where leaders can drive results , develop and grow their careers.

Success is what you do, success is what we achieve, together.

The future of Finance is open – combine your talents with Finastra opportunities to create an exciting career with us.

For more information, visit Finastra.com

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JOB SUMMARY

Provide day-to-day support and maintenance of Central Demonstration System, Finastra desktop computer hardware, software, business unit servers, business unit applications, and any other required support functions. Work closely with Community Markets: GSC, Product Management, Lending/Core support teams, Systems Engineering and Network Services groups as required to troubleshoot and resolve issues, implementing systems, and providing hands on support for enterprise hardware\software as required. Work with the IT group to adhere to, maintain, and implement Finastra security policies and procedures as required. Adhere to IT policies, processes, and HW\SW inventories across the local business unit environments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform the essential duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provides daily support to business units for remote desktops\laptop\hardware devices, IT supported business unit servers, printers, and video conferencing equipment as required

  • Assist GSC staff in implementation, revisions, and enforcement of procedures and protocols relating to the workstation\laptop\hardware environment.

  • Provide initial support for GSC users regarding connectivity issues and escalate to Network Services or Corporate Security ISB team as required.

  • Follow processes for documenting inventories, disposal, and transfer of workstations, laptops, and all equipment used for product demonstrations.

  • Follow processes for distributing and maintain accurate inventories of software for licensing compliance and efficient utilization of licensing across the enterprise.

  • Monitors business unit server and application logs.

  • Perform support and upgrades of GSC Community Markets business unit applications, interfaces and hardware with minimal direction.

  • Document the upgrade process for all products (software and hardware) solutions associated with the GSC Community Market Central Demonstration System.

  • Perform Microsoft Active Directory user support and maintenance including maintaining user account information including addition/deletion of accounts, permission updates, security and distribution list group updates for the business unit staff.

  • Participates with Systems Engineering team in support of Active Directory, and other enterprise and business unit servers\applications as required.

  • Participate in business unit projects under the direction of the GSC Management Team.

  • Installation of hardware, software and telecommunications equipment as directed by the GSC Management Team. As required.

  • Act as a liaison to other IT areas; Systems Engineering, Network Services, and Corporate Security (ISB) as required by GSC Management Team.

  • Document incident and problem resolution

  • Understands and supports Change Management, Incident Management, and Problem Management policies and processes.

  • Participate in keeping IT Operations & Support documentation current. As directed develop instructions, process, policy and any other related documentation as required.

  • Travel to other locations for training or project support may need to occur from time to time.

  • Participate in department and cross-functional activities as needed to improve work processes.Other duties as assigned.

QUALIFICATIONS REQUIRED

KNOWLEDGE / SKILLS

  • Intermediate technical expertise in Azure Remote Desktop\RDMI\laptop hardware, Microsoft workstation operating systems and software suites.

  • Intermediate technical expertise in server hardware and 2016 Operating Systems.. for server OS 2008r2, 2012r2 2016 and sql 2008, 2012,2014, 2016, and 2017.

  • Knowledge of server virtualization technologies a plus.

  • Network hardware and operating system, security, and VPN support experience a plus.

  • Ability to handle multiple projects concurrently and adhere to deadlines.

  • Excellent ability to take ownership of assigned tasks and responsibilities.

  • Understanding of network topologies and network operating systems a plus.

  • Strong customer service skills and the ability to maintain a professional attitude when working with Customers, Peers, and Management.

EXPERIENCE

  • 6 years of professional IT work experience.

  • Experience performing system administration functions.

EDUCATION / CERTIFICATIONS

  • Bachelor’s Degree or 4 years in IT support operations required.

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The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you need assistance or an accommodation due to disability please contact us at 800-274-7280.

The Future is Collaborative . The Future is Open. The Future is Now.

Finastra unlocks the potential of people and businesses in finance, creating a platform for open innovation. Formed in 2017 by the combination of Misys and D+H, we provide the broadest portfolio of financial services software in the world today—spanning retail banking, transaction banking, lending, and treasury and capital markets. Our solutions enable customers to deploy mission critical technology on premises or in the cloud. Our scale and geographical reach means that we can serve customers effectively, regardless of their size or geographic location—from global financial institutions, to community banks and credit unions. Through our open, secure and reliable solutions, customers are empowered to accelerate growth, optimize cost, mitigate risk and continually evolve to meet the changing needs of their customers. 48 of the world’s top 50 banks use Finastra technology.

Finastra is an Equal Opportunity Employer in the United States. Qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, handicap or disability (physical or mental), Vietnam-era or disabled veteran status, and other factors protected by state and local laws. For more information please read Finastra's EEO Policy Statement at http://www.dh.com/sites/default/files/eeo-policy-statement.pdf .

Submitting applications for posted positions authorizes Finastra to retain personal data in accordance with applicable laws. For more information about data processing and your rights, please read Finastra's applicable Privacy Policies: for candidates within the European Economic Area (EEA & Swizerland), please refer to the EEA & Switzerland Job Applicants Privacy Notice at https://www.finastra.com/sites/default/files/2018-06/eea-switzerland-job-applicants-privacy-notice.pdf ; for others, please refer to Finastra Privacy Policy at https://www.finastra.com/privacy-policy . If you have any questions, please contact the Privacy Department at: privacy@finastra.com , or your recruitment primary contact.