Finastra Senior Business Consultant (Consumer Lending) in Lake Mary, Florida
WHY DO WE LOVE COMING TO WORK EVERY DAY?
With over 10,000 superstars across 48 different countries globally, it is hard not to be inspired every single day. At Finastra we celebrate in global knowledge sharing, diversity and an opportunity to make a difference for each other and for our customers .
We are on a journey. After bringing two global Fintech leaders together in June 2017, Finastra has truly recognized the opportunity and power we have, by combining our expertise, successes and passion together. Whether it is in a collaboration hub or innovating with colleagues across our global landscape, we are one team creating a network of talent and creativity in a stimulating environment, to do what we can to make a difference for our customers .
Our people are leaders in their role and are always looking for new ways to help our customers grow, compete and optimize their business. From a graduate Software Engineer to an experienced Sales Executive – we are looking for personal leadership and people with the appetite to understand the markets and customers we serve. We drive innovation that challenges the status quo and feel proud of the positive differences that we make every day. We recognize talent and provide a work environment where leaders can drive results , develop and grow their careers.
Success is what you do, success is what we achieve, together.
The future of Finance is open – combine your talents with Finastra opportunities to create an exciting career with us.
For more information, visit Finastra.com
The Senior Business Consultant is responsible for the leading and advising clients in the configuration and use of Finastra software applications in order to gain application processing efficiencies. This includes system setup, implementation, training and/or reinforcement of training, and implementation support of software applications for new and existing clients. Follow project standards within established time frames and at defined quality levels, and ensure projects are completed according to client specifications. This position is client-facing and requires travel to the client site as the project warrants. Work performed is typically highly complex.
Responsibilities & Deliverables:
Responsibilities and deliverables will include, but are not limited to, the following:
Provide subject matter expertise to internal staff including but not limited to sales, development, support, training, professional services as needed.
Provide on-site or remote support during client implementations as applicable.
Follow established project, departmental, company procedures and quality standards.
Interact with clients for project requirements and needs analysis.
Establish and/or assist clients with establishing system parameters and controls based on client’s business practices and processes, recommend best practices, review setup with clients, and gain client acceptance.
Conduct data mapping activities for assigned applications if applicable. Analyze source data files and map data to target application for use by technical resources to develop programs.
Test and troubleshoot system configuration and functionality.
Validate new system input, output, and connectivity. Identify, research, and assist in resolving any issues with technical resources.
Review system output with client for client familiarization.
Communicate with third party vendors to organize integration tasks if applicable.
Assess and report risks during project and participate in the development and implementation of mitigation plans.
Communicate relative project scope and status to all stakeholders.
Record accurate and timely accounting of time spent on project related activities.
Using MSCRM or Salesforce to open/maintain cases and accurately record issue resolution and troubleshooting details.
Complete post-implementation tasks in a timely manner.
Follow established project management standards. Provide activities related to the management of assigned implementation projects to bring the project to a timely close and transition the client appropriately.
Assist client with enhancement and customization requests.
Update internal documentation as applicable.
Assist in testing of new releases as needed.
Ability to provide solutions to a variety of technical problems.
Excellent written and verbal communication skills.
Strong analytical and troubleshooting skills.
Strong organizational and time management skills.
Ability to work with internal and external clients with a high level of professionalism.
Ability to work with direction but without direct supervision.
Ability to meet critical deadlines and adhere to defined quality standards.
Ability to work within a team environment.
Able to work with software in various stages of development.
Proficient in MS Office applications.
Flexible and adapts to change easily.
Excellent presentation skills preferred.
Client facing service experience.
Software implementation, support, or training experience.
Experience with project management disciplines.
The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you need assistance or an accommodation due to disability please contact us at 800-274-7280.
The Future is Collaborative . The Future is Open. The Future is Now.
Finastra unlocks the potential of people and businesses in finance, creating a platform for open innovation. Formed in 2017 by the combination of Misys and D+H, we provide the broadest portfolio of financial services software in the world today—spanning retail banking, transaction banking, lending, and treasury and capital markets. Our solutions enable customers to deploy mission critical technology on premises or in the cloud. Our scale and geographical reach means that we can serve customers effectively, regardless of their size or geographic location—from global financial institutions, to community banks and credit unions. Through our open, secure and reliable solutions, customers are empowered to accelerate growth, optimize cost, mitigate risk and continually evolve to meet the changing needs of their customers. 48 of the world’s top 50 banks use Finastra technology.
Finastra is an Equal Opportunity Employer in the United States. Qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, handicap or disability (physical or mental), Vietnam-era or disabled veteran status, and other factors protected by state and local laws. For more information please read Finastra's EEO Policy Statement at http://www.dh.com/sites/default/files/eeo-policy-statement.pdf .