JOB REQUIREMENTS: Group Records Specialist Job Locations US-WI ID 2024-2097 Category Enrollment Type Regular Full-Time Overview Quartz is a leading provider-sponsored health plan that offers a range of health insurance products to meet the diverse needs of our members. We are dedicated to improving the health and well-being of the communities that we serve. Are you a detail-oriented with a passion for providing a positive customer experience for our members? If so, Come Find your Spark at Quartz! The Group Records Specialist will serve as the primary person responsible to provide exceptional service to internal and external customers by working with Sales, Underwriting, Benefit Plans, Agents, and other department staff to develop and maintain onboarding of employer groups into specific databases while ensuring all regulatory requirements are being met. This role will perform operational functions for employer group maintenance including the processing of group renewals and the updating of all rates, plans, and riders for groups. This position will also be responsible for the daily servicing of agents and employer groups through email, researching and resolving questions they may have with their group set up or their billing invoice. Benefits: Opportunity to provide a positive onboarding experience for new and existing employers groups ensuring a seamless transition for new members and excellent customer satisfaction for existing members. Paid training, opportunities for growth and professional development in a supportive, inclusive work environment Full-time in-person, hybrid, or remote work environments available Shift hours: Monday - Friday, 8:30am to 5:00pm CST Starting hourly pay: \$20/hr. Responsibilities Add new employer groups and process changes to existing records in HealthLink, ensuring the correct benefits and premiums are assigned. Review of employer group documents and processing of benefit plan information is audited with an expectation of 98% accuracy. Prepare and send documents to employer groups including group contracts, Schedule of Benefits (SOB), Summary of Benefits and Coverage (SBC), and any applicable benefit riders. Process group renewal information received from Underwriting. Responsible for providing daily service and maintaining good relations with employer group contacts, outside agents, and internals sales team. Communicate necessary information to sales staff and other Quartz staff as appropriate. Coordinate new group benefit assignment and group renewals, including notification to Underwriting and notification to the group of acceptance or denial with a returned signed contract. Qualifications Associate\'s degree with 1 year of experience working in a professional setting in an operations area, with exposure to transactional... For full info follow application link. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/00A6C658AF1948EC