Senior Collections Analyst

Onit – Pune, Maharashtra, India – Full time ( Shift – 3:00 PM to 12:00 AM IST )

As a Senior Collections Analyst, you will collaborate with business partners to ensure that the credit and collections process functions smoothly and efficiently. You will be the part of Finance and Accounting team in US and will assist in resolving customer billing issues and for reducing accounts receivable delinquency.

This role will be a key contributor to an exciting, fast-paced, high growth organization. We are seeking someone with a positive attitude and a desire to help strengthen our collection process to scale with the company’s long-term goals.

The Role

• Assist in collecting the outstanding accounts receivables from customers.

• Reach out to customers via email to initiate / negotiate payment solutions for their accounts with the aim to bring those back into good standing.

• Handle the assigned account / portfolio and ensure follow up in a timely manner.

• Identify historical data and keep control on the ageing of the outstanding.

• Understand any dispute, effectively escalate the same to concerned department (AM/Billing/Support) and follow-up for dispute resolution in specific time frame.

• Maintain daily updates and collection trackers, and send the report across to stakeholders.

• Maintain effective and trusted relationship with clients through strong communication.

• Provide daily work log to the US team for collection activity updates.

  Mandatory Skills:

• 2-4 years of experience as a Collector.

• Knowledge of billing procedures and collection techniques.

• Strong customer focus with the ability to perform outbound collections in a professional manner while adhering to Company Policy.

• Well-developed sense of urgency and follow through.

• Excellent communication skills (written and oral).

• Must have good Excel skills.

• Strong analytical and Problem-solving skills.

• Have the ability to work independently and in a team environment.

  Qualifications

• Bachelor's degree in Accounting, Finance or related discipline.

  About Onit:

  Onit is a Global Leader of Enterprise workflow solutions for Legal, Compliance, Sales, IT, HR, and Finance departments. We have developed our Innovative next-generation platform and have deployed it to products in Enterprise Legal Management, Matter Management, Spend Management, Contract Management, Legal Holds, and Legal Project Management. Our solutions transform best practices into smarter workflows, better processes, and operational efficiencies.

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