Senior Manager – Service DeliveryPune, IndiaJR009702

About Ensono

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

About Role

As an SRE Manager, you will lead a team of talented Site Reliability Engineers (SREs) responsible for ensuring the reliability, scalability, and performance of Infrastructure systems. You’ll collaborate with cross-functional teams to drive operational excellence, implement best practices, and maintain high availability for our Top client critical services.

Responsibilities:

1. Technical Expertise:

2. Proficiency in cloud services (AWS, GCP, Azure), container orchestration (Kubernetes), and infrastructure as code (Terraform, Ansible).

3. Knowledge of networking , storage , and database management .

4. Familiarity with scripting and programming languages (Python, Go, Shell scripting).

5. Systems Thinking:

6. Ability to understand complex systems and the interdependencies within them.

7. Skill in identifying potential points of failure and implementing resilience strategies .

8. Operational Excellence:

9. Experience in setting up and tracking SLOs/SLIs and error budgets .

10. Proficiency in monitoring and observability tools (Splunk, ITSI, BMC TrueSight, Prometheus, Grafana, ELK stack).

11. Automation and Tooling:

12. Strong background in automating deployment, scaling, and recovery processes.

13. Automate deployment, monitoring, and recovery processes using tools like Terraform, Kubernetes, Salt, Chef and Prometheus.

14. Experience with CI/CD pipelines and version control systems (Git).

15. Leadership and Communication:

16. Proven ability to lead and mentor a team of engineers.

17. Excellent communication skills to collaborate with cross-functional teams and stakeholders.

18. Manage and mentor a team of SREs, providing guidance, performance feedback, and career development.

JR009702