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General Description

The Debit Card Services Assistant I is responsible for providing administrative support for the Debit Card Services department. Provides customer service to internal and external customers by answering general inquiries and passing on more complex calls to the appropriate individual within the department.

Essential Duties and Responsibilities

• Answers incoming telephone calls and ascertains the callers’ needs and/or the subject of their calls. Answers general questions and/or relays the call to the appropriate individual within the department. Responds to all internal and external customer inquiries in a timely, effective, and professional manner. This duty is performed daily 90% of the time.

• Performs a variety of general clerical tasks as determined by the needs of the department. This duty is performed about 10 % of the time.

• Maintains regular and reliable attendance, punctuality and personal appearance. Reads, writes, and communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).

• Performs any other related duties as required or assigned.

Education and Experience Requirements

• High school diploma or GED

• Prior experience preferred but not required

• Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.

• Basic experience with alphanumeric data entry, Excel, and Word Processing

• Ability to add, subtract, multiply and divide

Physical Requirements

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

• Semi-repetitive and low physical activities.

• Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

• While performing the functions of this job, the employee is frequently required to talk or hear; regularly required to sit, use hands to handle or feel, reach with hands and arms; and occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl.

• Occasionally required to lift and/or move up to 10 pounds.

At Great Southern Bank, we are willing to accommodate for those with reasonable requests. If you need assistance at any point during the application process (completing applications, interview prep, etc…), please contact Human Resources at 417-895-4509.

Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, gender, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation or any other basis prohibited by law.

Monday - Friday 8:00 AM - 5:00 PM

Total Hours: 40

Job Grade: 2

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