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WTW Knowledge Manager in Thane, India

Principal Duties & Responsibilities

  • Proactively identify broad based upcoming industry trends & challenges that are applicable to WTW

  • Segmenting APAC clients with accurate client segmentation insights

  • Produce targeted industry and client content through research and analysis

  • Enlist resources and distribute insight through across key working groups

  • Work with industry practice or technical subject-matter experts and marketing to initiate and drive the production of content, thought leadership and events in a manner that is consistent with WTW messaging and brand standards

  • Work with marketing and communications to raise branding and profile within the industry externally

  • Work with the sales & client management team to map and develop a clear view of: the client/prospect universe, WTW’s touch-points and gaps, industry statistics (e.g. colleague numbers, market share, competitor analysis etc.)

  • Ensure prospect & client contents are uploaded onto D365

  • Develop, facilitate and enhance access to proposition-specific knowledge (e.g. case studies, benchmarks, credentials etc.)

  • Work with the Sales & Client management team to contribute to the development of knowledge initiatives and other internal priority projects

  • Management of relevant content to WTW (Sales & Client Management) intranet and internet content

  • Drive internal industry education programme

Qualifications, Skills, Knowledge & Competencies

Qualifications: Ideal: Must have a bachelor’s degree or sufficient local level qualifications to support suitability for the role

Skills:

  • Minimum 3 years of experience in a role which involved performing research & content creation for sales and marketing purpose.

  • Enthusiastic and able to demonstrate intellectual curiosity

  • Track record of producing high quality and impactful internal/external content

  • Ability to work with colleagues at all levels of an organisation in different disciplines

  • Ability to initiate and drive projects through to conclusion demonstrating good time management skills and ability to prioritise

  • Expertise in a particular industry sector may also be considered an advantage

  • Ability to prioritize tasks and meet tight deadlines

  • Ability to work independently and on multiple tasks simultaneously

  • Effective communication skills in English, both verbal and written

  • Strong attention to detail

  • Innovative approach to problem solving

Knowledge:

  • Knowledge of MS Office suite

  • Knowledge on Microsoft Dynamics CRM or another CRM system will be a distinct advantage

Competencies:

  • Strong communication skills

  • Team orientated.

  • Good Time management skills – ability to work to tight deadlines

  • Proactive approach to work

To be added by the recruiter

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