Job Description

Intermediate implementation professional who analyzes customer needs, configures the solution, and installs it at the customer site.

Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.

Career Level - IC2

Responsibilities

Duties & Responsibilities

• Responsible for the installation of the Oracle Hospitality Hotel Systems product suite (OPERA) and its Oracle platform.

• Install, configure and test all peripheral interfaces to 3rd party vendor systems, such as Call Account Systems, Point of Sales Systems, Door-lock Systems, Internet Systems, Video Service Systems, OWS, HTNG, Interfaces, OPI etc.

• In-depth knowledge on hotel systems, Oracle database and various interfaces.

• Impart knowledge and best practices for on-going system maintenance.

• Active participation in education and collaboration forums.

• Participate in quality assurance of new product and/or version release software when required.

• Submit timely and accurate project status and other required reports.

• Maintain customer is satisfactory within and beyond our organization.

• Show competent in and out of projects.

• Provide technical consultancy on different perspectives.

Other Requirements

• Ability to work remotely.

• Ability to communicate effectively and build rapport with team members and clients

• Willing to work with a wide variety of cultures.

• Currently hold a valid passport.

• Willing to work overtime, overnight, weekends and public holidays as requested.

• Any other tasks or duties as required by management when require.

Desirable

• Relevant technical accreditation, such as OCA, OCP, MCSE, MCDBA, MCITP, CCNA etc.

• Experience in Oracle RAC, DG installation and maintenance

• Knowledge of hotel Front Office operating procedures.

Professional Skills:

• Analytical problem solving skills.

• Presentation skills.

• Superior communication skills, written and verbal.

• Strong interpersonal skills.

Abilities:

• Experience in a customer-facing role, preferably with a software professional services organization or consulting background is preferred.

• Able to work effectively with internal & external customers at all levels.

• Ability to work unsupervised.

• Creative thinking abilities to create new ideas and think 'outside the square'. - Team player in both the local office and wider company teams.

• Self-motivated.

• Flexibility with people and time.

• Determination to get the job done to time

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer