Position Title:

CBC Ombudsman (English Services) (Telework/Hybrid)

Status of Employment:

Permanent

Position Language Requirement:

English, French

Language Skills:

English (Reading), English (Speaking), English (Writing), French (Reading - A - Beginner), French (Speaking - A - Beginner), French (Writing - A - Beginner)

Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.

Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

Unposting Date:

2024-06-02 11:59 PM

This role is a hybrid work arrangement.

The Ombudsman acts as an appeal authority for complainants who are dissatisfied with responses from CBC program staff or management. Specifically, they independently evaluate complaints against CBC/Radio-Canada's Journalistic Standards and Practices in all news and information programs on CBC radio, television and the internet, measuring program performance in respecting the mission and values on which are based the fundamental principles of CBC/Radio-Canada journalism: accuracy, balance, fairness, impartiality and integrity. The Ombudsman is completely independent of program staff and management, reporting directly to the President, and through the President, to the Corporation's Board of Directors.

Responsibilities

• Determines whether the journalistic process or the broadcast involved in a complaint, did, in fact violate the Corporation's Journalistic Standards and Practices.

• As necessary, identifies major policy concerns as gleaned from complaints received by his/her Office and advises CBC management and journalists accordingly. The Ombudsman may undertake periodic studies on overall coverage of specific issues when they feel that the number of public complaints indicates that there may be a problem.

• Effectively communicates both verbally and in writing, the results of investigations responding to complaints from listeners, viewers, and web users.

• Responds to consultations and referrals as appropriate.

• Assists audience members in interpreting the Corporation's Journalistic Standards and Practices and in clarifying issues.

• If necessary, and while maintaining confidentiality, conducts appropriate informal fact-finding in order to better understand all issues arising from dossiers for which he/she is responsible.

• Consults with all parties, including management representatives, to clarify and analyze issues, and facilitates the resolution of complaints.

• Remains independent, neutral and impartial, and exercises good judgment

• Fully adheres and reflects CBC's Corporate Policies, including its Journalistic Standards and Practices

• Travel may be required occasionally for meetings or training purposes

Candidate skills:

• Decision-Making, Strategic Thinking and Problem-Solving

• Communication and Interpersonal Skills

• Professionalism and Presentation

We're looking for candidates with the following:

• Recognized and extensive experience as a journalist.

• Recognized credibility and integrity with the Corporation's journalists, the wider journalistic community and the public.

• A reputation for integrity and for dealing fairly, effectively and in a timely fashion

• Ability and demonstrated experience in researching and assessing journalistic issues and processes.

• Ability to effectively communicate both orally and in writing the results of investigations responding to complaints, issues and events.

• A familiarity and understanding of the Ombudsman role and function.

• Experience as editorial manager and bilingualism are considered assets.

• A Bachelor’s or Master’s degree in a relevant field.

Please note that the resumes of qualified candidates will be sent to:

Nick Ketley​​​​​​, Senior Consultant

nick.ketley@odgersberndtson.com

Candidates may be subject to skills and knowledge testing.

We thank all applicants for their interest, but only candidates selected for an interview will be contacted.

CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the Diversity and Inclusion section (http://cbc.radio-canada.ca/en/working-with-us/jobs/diversity-inclusion-cbc-rc) of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to recruitment@cbc.ca .

You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website (http://cbc.radio-canada.ca/en/vision/governance/corporate-policies/values-ethics/conduct) . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest (http://cbc.radio-canada.ca/en/vision/governance/corporate-policies/human-resources/conflicts) . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

Primary Location:

Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7

Work Schedule:

Full time

At CBC/Radio-Canada (http://cbc.radio-canada.ca/en) , we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.