Finastra Technical Document Specialist in Trivandrum, India


With over 10,000 superstars across 48 different countries globally, it is hard not to be inspired every single day. At Finastra we celebrate in global knowledge sharing, diversity and an opportunity to make a difference for each other and for our customers .

We are on a journey. After bringing two global Fintech leaders together in June 2017, Finastra has truly recognized the opportunity and power we have, by combining our expertise, successes and passion together. Whether it is in a collaboration hub or innovating with colleagues across our global landscape, we are one team creating a network of talent and creativity in a stimulating environment, to do what we can to make a difference for our customers .

Our people are leaders in their role and are always looking for new ways to help our customers grow, compete and optimize their business. From a graduate Software Engineer to an experienced Sales Executive – we are looking for personal leadership and people with the appetite to understand the markets and customers we serve. We drive innovation that challenges the status quo and feel proud of the positive differences that we make every day. We recognize talent and provide a work environment where leaders can drive results , develop and grow their careers.

Success is what you do, success is what we achieve, together.

The future of Finance is open – combine your talents with Finastra opportunities to create an exciting career with us.

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Job Summary:

The purpose of this position is to perform technical document creation, writing, editing, and/or illustrating tasks on technical documents, such as organizational policy, SLA, user manuals, installation manuals, help documents, knowledgebase documents, product brochures, tutorials, flow charts, and packaging labels. Review documentation for organization, content, technical accuracy, and style. Ensure all illustrations are created to product specifications. Keep informed of product development activities to determine the need for revisions, corrections, and changes in previously printed materials. Prepare initial text formatting, edits, and create template-driven customer deliverables with speed and accuracy. The position uses advanced knowledge of firm standard applications, especially MS Office applications. Understands and anticipates customer’s needs to meet or exceed expectations. Works effectively in a team environment.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform the essential duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Create, edit and/or review content in adherence to Finastra standards, including those for software, Web, and documentation, with the ability to navigate multiple file formats, including Web sites, compiled Help, formatted technical and marketing documentation, and training.

  • Coordinate the completion and delivery of documentation for a project from planning to completion under general supervision.

  • Collect, clarify, and translate technical information in order to create documentation.

  • Produce accurate documentation that conforms to the style, format, process, and structure guidelines.

  • Research and make recommendations on new technologies by evaluating tools, procedures, and standards for documentation as required.

  • Research and develop an understanding of the marketing requirements for the product, including target audience and competitive issues.

  • Perform non-writing tasks associated with the production of documentation when necessary such as working with outside vendors and responding to special requests relating to documentation.

  • Organize and maintain various documentation assets.

  • Serve as liaison between the Service Managment department and other groups within the organization

  • Build and maintain working relationships with project team members and co-workers to successfully complete projects and assigned tasks.

  • Types, formats, checks mathematical accuracy, and spell checks all types of documents and templates.

  • Effectively utilizes styles, master pages and templates.

  • Reconciles revisions, checks punctuation, spelling, and formatting.

  • Imports graphical and data images into documents.

  • Proficient and remains up-to-date with software tools and equipment required of the position, including Word, Excel, PowerPoint, Publisher, Skype, etc.

  • Shares knowledge among team members regarding the use of master pages, style sheets, and firm-standard formatting in word processing functions.

  • Effectively participates as a team player in planning, scheduling, and production.

  • Assists with training new Technical Document Specialist on policies, procedures, and functions.

  • Understands and strictly adheres to the quality standards and procedures established by Finastra including VI and branding guidelines.

  • Utilizes the time management tool/web based database to ensure all time and materials are billed correctly, project instructions and client interactions are fully documented.

  • Work closely with project requester personnel via email, phone, and in person to collect information needed to complete the project

  • Define project schedules and manage multiple projects simultaneously and keep track of project tasks and status using SharePoint/other management software

  • Maintain content confidentiality

  • May cross-train in additional service management disciplines to provide flexibility during peak times

  • Participate in team brainstorming and strategy

  • Collaborate effectively with peer group and maintain/exhibit positive attitude at all times

Capabilities Required (must have)

  • Strong written and verbal English grammar, spelling, punctuation, usage & pronunciation

  • Ability to develop workflows and business procedures

  • Strong interpersonal skills in both functional interactions and team interactions

  • Willingness to interact with onsite on a regular basis and willingness to work in any shift

  • Knowledge of the software development lifecycle.

  • Strong research skills.

  • Strong knowledge of Microsoft applications including Visio and industry standard documentation tools

  • Ability to maintain & access files in an organized fashion on both local hard drive & network drive

  • Ability to create effective end-user documentation using business requirements documentation and design documentation.

  • Ability to work independently or within a team environment and ability to work on multiple projects simultaneously.

  • Ability to maintain & access files in an organized fashion on both local hard drive & network drive


  • 1-3 years relevant work experience.

  • Experience in technical documetation is a plus.

  • Experience working within a financial institution a plus.

Position Qualifications / Certifications

  • Candidate must have a Bachelors/Master’s degree ( English)

  • Relevant experience and trained in technical documetation

  • Technical Aptitude - Ability to comprehend complex technical topics and specialized information

  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others

  • Innovative - Ability to look beyond the standard solutions

  • Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance

  • Analytical Skills - Ability to use thinking and reasoning to solve a problem

  • Conceptual Thinking - Ability to think in terms of abstract ideas

  • Interpersonal - Ability to get along well with a variety of personalities and individuals

  • Goal Oriented - Ability to focus on a goal and obtain a pre-determined result

  • Creative - Ability to think in such a way as to produce a new concept or idea

  • Decision Making - Ability to make critical decisions while following company procedures

Having ITIL Foundation certificate is a plus.


The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you need assistance or an accommodation due to disability please contact us at 800-274-7280.

The Future is Collaborative . The Future is Open. The Future is Now.

Finastra unlocks the potential of people and businesses in finance, creating a platform for open innovation. Formed in 2017 by the combination of Misys and D+H, we provide the broadest portfolio of financial services software in the world today—spanning retail banking, transaction banking, lending, and treasury and capital markets. Our solutions enable customers to deploy mission critical technology on premises or in the cloud. Our scale and geographical reach means that we can serve customers effectively, regardless of their size or geographic location—from global financial institutions, to community banks and credit unions. Through our open, secure and reliable solutions, customers are empowered to accelerate growth, optimize cost, mitigate risk and continually evolve to meet the changing needs of their customers. 48 of the world’s top 50 banks use Finastra technology.

Finastra is an Equal Opportunity Employer in the United States. Qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, handicap or disability (physical or mental), Vietnam-era or disabled veteran status, and other factors protected by state and local laws. For more information please read Finastra's EEO Policy Statement at .

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