We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The Opportunity

Does change excite you? Do you want to be part of the team that redefines how we get work done? We are changing the way we develop, and we want you to be part of it! The customer is at the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering engineers with the resources to solve critical problems for the future of the business, which is why we need you.

Key Responsibilities

• Collaborate and work with Colleagues, Stakeholders, System Owners, End Users to collect, define and understand the business requirements as well as make recommendations on requirements where needed including planning for Distribution Digital Platform Book of Work through business requirements workshops, use case workshops.

• Able to analyse complex business requirements, business processes, scope of work and objectives, associated systems data as well as related information in support of business cases and system requirements.

• Documenting the functional requirements specifications and review documentation to ensure accuracy, consistency, completeness of information and documentation being stored appropriately and readily available when needed.

• Involves working closely with different departments to understand their specific business needs and able to understand end-to-end from idea to delivery of enhancements and changes to the respective systems.

• Conduct research, identify areas of inefficiencies, able to map out areas for improvement and identify opportunities for automation.

• Communicating and collaborating with IS Tech SG on effective business system implementation including post-implementation and deliver the best user experience.

• Preparation of training materials and user guide. Provide orientation, training, support, guidance for all modified and new systems to End Users and also train the trainers.

• Work with IS Tech BA to prepare Use Cases, Test Plans and monitor, coordinates as well as participate in testing and simulation include testing the functionalities and manage bugs to reduce the risk of recurring errors and communicate to development team.

• Work with UI/UX Designer to create visual prototype screens and Tech Solution Team for efficient and effective solutioning.

• Walkthrough with End Users for functional requirements reviews and demo the software under development and collect feedback from the business.

• Assists End Users with User Acceptance Testing and ensure the test results able to meet the defined criteria and business objectives and documenting the test results.

• Involved in vendor selection, ensuring cost-effectiveness and vendor negotiations and work with procurement on licenses management and vendor payment.

• Works with End Users, consultants, IT personnel and vendors to implement system new modules and functionality based on business needs.

• Conduct necessary research on software and hardware products to justify the recommendations for any vendor selection.

• Manage the user access rights for system and necessary administration work where needed.

• Partner with the business teams to evaluate and articulate technical requirements and identify impact, risk and benefit of alternative solutions.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Bachelor's degree in computer science, management information systems or information science equivalent.

• More than three years of experience and in business IT area and have knowledge in software design, development, integration and implementation.

• Ability to handle multiple projects and ability to prioritize the scope of work.

• Excellent interpersonal and communication skills with both verbal and written communication proficiency.

• Strong analytical skills and proficient in Microsoft Office suite for detailed documentation.

• Able to work independently with minimum supervision.

• Experience with Agile methodology and practices in conducting interviews, Storyboarding, Story mapping and with hands on experience.

• Strong relationship and communication skills in working with End Users and IS Tech to gather user and system requirements, influencing business partners on recommendations and with business analysis experience gained preferably insurance or other financial industries.

• Working experience in facilitating meetings, workshops and also training the End Users and include train the trainers and solicit feedback from End Users, Stakeholders and Trainers.

• Extremely adaptive Able to cope with a changing and fast paced environment.

• Demonstrate effective trouble shooting and problem solving skills.

• Familiarity with cloud-based and business application is a plus.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first cultureWe lead with our Values every day and bring them to life together.

• Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

• Continuous innovationWe invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

• Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .