Summary This position is located in the Department of Homeland Security, U.S. Coast Guard, COMMANDANT, VICE COMMANDANT (CG-09), DEPUTY COMDT FOR OPERATIONS (CG-DCO), National Maritime Center, in Boston, MA and Portland, OR. Responsibilities Under the Merchant Mariner Licensing and Documentation (MMLD) Program, a Coast Guard Program with national impact, approximately 60, 000 individuals apply for merchant mariner credentials each year. The incumbent(s) manage the operations and functions of one of seventeen Regional Examination Centers, providing advisory services and administration for merchant mariner credentialing program. Position provides technical and advisory services, and are responsible for administration of the merchant mariner credentialing program in their assigned regions. Being a Coast Guard civilian makes you a valuable member of the Coast Guard team. Providing technical and administrative supervision for civilian employees (GS-05 to GS-8). Providing supervision to the unit staff, including the user fee collection team, merchant mariner application processing/customer service team, and the merchant mariner examinations team. The employee coordinates daily occupational activities of workers, monitors the work and provides direction, guidance and training. Planning, scheduling and directing the workload and is held accountable for the quality, quantity and timeliness of the work of subordinates; directing/providing on-the-job training as needed. Carrying out Equal Employment Opportunity (EEO) policies and communicates support of these EEO policies to subordinates. Assuring equality in determining qualifications, selections, assignments, training, promotions, details, discipline, and awards. Cooperating and participating fully in the development of an EEO plan and efforts regarding staffing, motivation and training to develop all employee; coordinating efforts with EEO officials during the development and execution of policies affecting civilian personnel. Monitoring the national merchant marine credentialing program to ensure technical soundness and conformity with applicable statutes and regulations. Analyzing, modifying, developing, and evaluating basic policies and procedures to facilitate REC operations and implements changes to promote efficiency of operations. Maintaining continuing productive liaison with officials of shipping companies, maritime unions, and federal, state, or municipal agencies. Incumbent works with Coast Guard personnel to foster an understanding of, and cooperation with, Coast Guard licensing policies and processes and to identify and resolve recurring problems. Advising and assisting in interpreting matters concerning the laws, rules, and regulations pertaining to the program. Exercising exceptional tact and diplomacy and sensitivity. Monitoring the effect and effectiveness of applicable laws and regulations; and preparing recommendations for amendment, revision, or initiation based upon industry and Coast Guard needs. Supervising the adjudication of problems related to the submission and/or review of applications for licenses and documents for both deck and engineering positions, including original and duplicate licenses or documents. Interviewing applicants after reviewing completed individual files to ensure accuracy and completeness. This review must be carried out to the depth considered necessary by the incumbent to discharge his/her responsibility for completeness. This process ensures an accurate evaluation of service and satisfies the Coast Guard that the applicant possesses the practical experience needed before being given a written examination. Requirements Conditions of Employment U.S. Citizenship is required. The position requires a valid state driver's license. This position may require a one-year probationary period. Males born after 12/31/1959 must be registered for Selective Service. All qualification requirements must be met by the closing date of the announcement. This includes Time-In-Grade requirements for current status employees applying through merit promotion procedures. Status applicants applying for a promotion must have 52 weeks of service at the next lower grade. Qualifications At the GS-12 level: Applicants must have one year of specialized experience equivalent to at least the GS-11 grade level in the federal service. Specialized experience is the experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of the position and is typically in or related to this line of work. Examples of specialized experience include: Managing an office setting and carrying out supervisory responsibilities for the workforce including hiring employees, issuing work assignments, and completing periodic employee evaluations. Applying sound technical knowledge and seasoned judgement in administering regulations, program policies, and procedures associated with a national, state or local credentialing program or application system. Establishing and maintaining effective relationships with the public through customer service and outreach activities. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule, C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Education This position does not have a positive education requirement. If you are including education on your resume, report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. See Required Documents section for detail. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the United States. It is your responsibility to provide such evidence with your application. See Recognition of Foreign Qualifications click here Additional Information Applicants will be required to complete questions contained on the Declaration for Federal Employment (OF-306) at the time a tentative job offer is made. Certain responses on the form could pose a problem with suitability for employment determinations. If you receive a conditional offer of employment for this position, you will be required to complete/make updates to the OF-306 and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, or imprisonment. DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about e-Verify, including your rights and responsibilities at click here Recruitment incentives may be authorized. All Federal employees are required to have Federal salary payments made by direct deposit. The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement. More than 1 selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur within 45 days from the date the certificate was issued. If you need a reasonable accommodation for the application and hiring process, please contact 571-608-6427. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Visit Reasonable Accommodation