JOB REQUIREMENTS: GENERAL DESCRIPTION: As an IT Support Specialist at Wells, you will play a key role in providing essential IT support for our organization\'s computer environment. Your primary responsibility will be to ensure the smooth operation of client systems, addressing user issues, and optimizing performance of computing devices. Your technical skills and troubleshooting capabilities will be crucial in resolving challenges related to end-user computing, ensuring that our team can effectively utilize their computing devices. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Client Systems Management: Collaborate with a team of IT professionals to plan, implement, manage, and support client systems and infrastructure. Ensure the efficient functioning of computing environments across multiple locations in our WAN environment. Software and Applications Support: Install, update, and support various software applications utilized within the organization, including enterprise resource planning (ERP) systems, project management tools, CAD applications, and production software. Security and Compliance: Maintain security measures to safeguard sensitive data and computing infrastructure. Assist with monitoring for potential security threats and respond promptly to any security incidents affecting network attached devices. Asset Management Tracking: Participate in asset management tracking activities to ensure efficient resource allocation and align IT initiatives with organizational goals, focusing on client-related devices. Computing Systems Upgrades and Enhancements: Execute upgrades and enhancements to computing systems, ensuring alignment with business requirements, and supporting continuous improvement. Documentation for Computing Systems: Create and maintain comprehensive documentation of computing systems, configurations, and standard operating procedures to facilitate efficient management and troubleshooting. Infrastructure Improvement: Collaborate with cross-functional teams to identify opportunities for improving end-user computing infrastructure. Propose and implement solutions to optimize efficiency and productivity within the overall computing environment. User Support and Technical Assistance: Provide technical assistance to end-users, ensuring timely problem resolution and minimal downtime. Collaborate with the IT team to identify recurring issues and participate in implementing permanent solutions. Other duties as assigned. EDUCATION, SKILLS, AND ABILITIES REQUIRED: Associate degree or equivalent technical degree preferred 2+ years of relevant work experience with an associate degree, or 4+ years of relevant work experience. Industry certifications related to desktop support are preferred. Ability to take ownership of tasks, projects, and goals, proactively seeing them through to a successful completion Ability to accurately scope work, provide detailed status reports, and timely escalations Excellent interpersonal and communication skills, both verbal and written, able to communicate effectively with technical and non-technical users Strong organizational skills, quick learner, and demonstrated problem solver Work well independently and as part of a team Experience configuring and supporting Microsoft O365, OneDrive, Teams, and other Microsoft services and systems Experience with deployment of applications and patches Provide technical support for issues related but not limited to desktops, laptops, printers, wireless access points, iPads, Remote Access, mobile devices, and email Proficiency in the configuration, deployment, and maintenance of Windows clients Possession of a valid driver\'s license, and the ability to operate a motor vehicle. Wells is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, gender identity disability, or protected Veteran status. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Associate degree or equivalent technical degree preferred 2+ years of relevant work experience with an associate degree, or 4+ years of relevant work experience. Industry certifications related to desktop support are preferred. Ability to take ownership of tasks, projects, and goals, proactively seeing them through to a successful completion Ability to accurately scope work, provide detailed status reports, and timely escalations Excellent interpersonal and communication skills, both verbal and written, able to communicate effectively with technical and non-technical users Strong organizational skills, quick learner, and demonstrated problem solver Work well independently and as part of a team Experience configuring and supporting Microsoft O365, OneDrive, Teams, and other Microsoft services and systems Experience with deployment of applications and patches Provide technical support for issues related but not limited to desktops, laptops, printers, wireless access points, iPads, Remote Access, mobile devices, and email Proficiency in the configuration, deployment, and maintenance of Windows clients Possession of a valid driver\'s license, and the ability to operate a motor vehicle. Ability to sit or stand for extended periods of time. Manual dexterity and hand-eye coordination for typing, filing, and using office equipment. Visual acuity and ability to read small print. Hearing acuity and ability to communicate effectively with others. Ability to lift and move office supplies ***** APPLICATION INSTRUCTIONS: Apply Online: https://recruiting2.ultipro.com/WEL1012WECP/JobBoard/32c01ac3-ed8c-4686-9358-3800447058b7/OpportunityDetail?opportunityId=f2318bb6-086d-4bfb-9b46-2997822fcfa9&utm_source=minnesotajobs