Technical Support Engineer

City/State

Location Belgium/Zellik

Department Service - Products/Technical Support

Apply Now (https://lde.tbe.taleo.net/lde02/ats/careers/v2/applyRequisition?org=GGS&cws=74&rid=7818)

ROLE TITLE: Technical Support Engineer FUNCTION:ServiceREGION:EuropeREPORTING:Service Operations Manager BeneluxLOCATION:Belgium, Zellik

COMPANY OVERVIEW Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement and management of cash. We enhance staff efficiency, reduce operating costs and enable a more rewarding customer experience. We offer peace of mind. We enable transformation. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping our customers enhance the value that their staff and facilities add to their business.

ROLE PROFILE/SUMMARY OF REQUIREMENTS

Do you have knowledge of electrical engineering and enjoy working in a customer-oriented manner? Would you like an important, cross-divisional role in our support department? Then we have the right job for you!

For our team in Zellik (BE) we are looking for a Technical Support Engineer.

YOUR TASKS ARE

• Y ou will deal with technical questions and inquiries in Dutch/French and English (1stand 2ndlevel support). To support the Support Desk team, Field Service Technicians, service partners, dealers and end users.

• You are responsible for ensuring that our customers' cash management systems function technically flawlessly. Perform error diagnoses and define or recommend remedial actions.

• You carry out training for our service technicians and external partners.

• You document the services and create system-related service information.

• You provide support for projects.

  YOU BRING WITH YOU

• Completed training in the electrotechnical field with IT knowledge, e.g. as a mechanics technician / electronics technician or a comparable qualification.

• At least 2 years of professional experience with specialist knowledge in the field of electrical engineering and IT.

• Experience in customer service or similar role involving customer interaction is added value.

• Good knowledge of MS-Office.

• Very good knowledge of Dutch & French and knowledge of English.

  HOW WE WORK

• No one works alone - the team supports each other with questions and problems.

• We exchange ideas in weekly team meetings.

  WE OFFER YOU

• Permanent employment with a long term perspective;

• Competitive, performance-related remuneration;

• Company incentive scheme and other recognition schemes;

• Company car + fuel card;

• Mobile phone with data and subscription;

• Meal vouchers, eco vouchers, PC200 annual premium;

• Collective pension plan & hospitalization insurance;

• 39h, five-day working week, with 20 legal holidays and 6 additional compensation days;

• Flexible working hours and possibility of remote working;

• Continuing education and training tailored to your needs;

• International & dynamic work environment, but locally a friendly and collaborative atmosphere.

  IF WE WERE ABLE TO INSPIRE YOU WITH OUR OFFER - THEN SEND US YOUR APPLICATION!

  GLORY SPIRITS

  The Glory Spirits & Behaviours reflect the values and behaviours that are critical to the ongoing success of Glory and as such represent the foundations of our behaviour globally to lead us to realise our mission:

  Value Creation- strive to create value for customers Self-Starter- understand the objectives of your own work and are proactive in achieving goals Collaboration- respect diversity and create a culture of collaboration to work with each other to achieve a common goal Integrity- understand Glory’s mission and act with responsibility and pride to realise achievement and act and behave with high integrity and a strong sense of ethics Own Growth- leverage our own talent and achieve personal development by adopting a broader perspective; looking beyond our own work.

  Glory believes in equal opportunity for all qualified persons and will not discriminate against any applicant for employment because of race, colour, religion, marital status, national origin, gender, age, disability, veteran status, or any other status protected by law.

Third Party Agencies Unsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees/charges associated with a candidate hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a specific role.

An Equal Opportunity / Affirmative Action Employer / An E-Verify Employer

It is the policy of Glory Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by state or local law at the Glory Global Solutions, Inc. location to which this application is submitted. In addition, as a Federal Government contractor, all Glory Global Solutions, Inc. locations are affirmative action employers.

EEO Information http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf